Sales Manager – High-Velocity Inbound Team | Performance-Driven Leadership | Community Phone

Community Phone is transforming how local businesses, families, and public agencies communicate across America. From powering small business phone systems to supporting local government operations, we serve more than 20,000 customers nationwide.

Backed by Y Combinator and its Continuity Fund, our 80-person global team spans 15 countries with one clear mission: to make communication simple and reliable for communities. We are deeply customer-focused and operate with full ownership and accountability.

Role Overview

We are hiring a Sales Manager to strengthen performance across our fast-growing inbound sales team.

This is a hands-on leadership role focused on measurable improvement. You will analyze performance data, review calls, coach with precision, and ensure every representative is consistently improving.

What You Will Do

Coach Sales Representatives

• Conduct structured one-on-one and small group coaching sessions

• Analyze close rates, deal velocity, and call quality

• Identify specific behaviors affecting results

• Build measurable improvement plans and track weekly progress

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Diagnose Funnel Performance

• Break down conversion metrics from lead to onboarding

• Identify performance gaps at each stage

• Separate activity issues from skill deficiencies

• Recommend coaching actions or performance exits based on data

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Own Performance Management

• Manage the full lifecycle of underperformance from diagnosis to PIP to replacement

• Maintain a live performance tracker for all team members

• Review measurable goals weekly with leadership

• Continuously raise overall team standards

  Also Read: Sales Development Representative (SDR) – Remote (U.S. Based)

Drive Culture and Accountability

• Foster a culture that balances support with high standards

• Reinforce a customer-first mindset on every call

• Reduce voluntary attrition among top performers

• Ensure expectations remain clear and consistent

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Manage Change Effectively

• Act as the communication bridge between sales floor and leadership

• Provide feedback on what is working and what needs improvement

• Protect team focus while adapting to startup changes

Key Competencies

• Sales Performance Management

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• Data-Driven Funnel Analysis

• Coaching and Rep Development

• Conversion and Pipeline Optimization

• Performance Accountability

• SQL knowledge or strong willingness to learn

Who Thrives in This Role

• Professionals who enjoy high velocity inbound sales environments

• Leaders comfortable delivering direct performance feedback

• Individuals who believe most reps can improve with structured coaching

• Managers who balance empathy with accountability

Compensation

• Base salary: 1,800 to 2,000 USD per month depending on experience

• Performance bonus: Up to 1,333 USD per month tied to measurable goals

If you are ready to lead with clarity, discipline, and measurable impact, we encourage you to apply.